Refund Policy

At CreateCV.io, we want you to be completely satisfied with your subscription. This Refund Policy explains when and how you can receive a refund for paid subscriptions. We aim to make the process simple, transparent, and fair.

This policy applies to all paid plans purchased directly through CreateCV.io. If you subscribed through a third-party platform (e.g., Apple App Store, Google Play), their refund policies apply instead.

All new users receive 7 days of full free access to all Pro features. During this period:

• No Charge During Free Access: You will not be charged during your 7-day free access period, even though a payment method is required to start.
• Cancel Anytime: You can cancel at any time from your Account Settings. If you cancel before the 7 days end, you will not be charged.
• Automatic Annual Subscription: If you do not cancel before the 7-day free period expires, you will be automatically subscribed to the annual plan at the then-current price.
• Reminder Email: We will send you a reminder email before your free access period expires to give you time to decide whether to continue.

We encourage you to fully explore CreateCV.io during your 7-day free access to evaluate all features before you are automatically subscribed to the annual plan.

You may cancel your subscription at any time. We believe cancellation should be as easy as signing up:

• Self-Service Cancellation: Go to your Account Settings → Subscription and click "Cancel Subscription." No phone calls, emails, or complex procedures are required.
• Immediate Effect: Your cancellation takes effect immediately, but you will retain access to Pro features until the end of your current billing period.
• No Penalties: There are no cancellation fees, early termination charges, or hidden costs.
• Data Preservation: After your subscription ends, your account reverts to the free tier. Your resumes and data are preserved — you simply lose access to Pro-only features.

If you encounter any difficulty cancelling, contact us at [email protected] and we will process your cancellation promptly.

After your 7-day free access period, you are automatically subscribed to the annual plan. The following refund terms apply:

• 14-Day Refund Window: If you cancel your annual subscription within 14 days of being charged (after the free period ends) or after any subsequent renewal, you are eligible for a pro-rated refund for the unused portion of your subscription.
• After 14 Days: Once 14 days have passed from the date of charge or renewal, no refund is available. You will retain access to Pro features until the end of your annual billing period.
• Auto-Renewal: Annual plans automatically renew at the end of each year. We will send a reminder email at least 7 days before renewal so you can cancel if you choose not to continue.
• Billing Error Refunds: If you were charged in error (e.g., duplicate charge, charge after successful cancellation), we will issue a full refund for the erroneous charge within 5–10 business days.
• Service Unavailability: If CreateCV.io experiences a major outage lasting more than 72 consecutive hours during your billing period, you may request a pro-rated credit or refund for the affected period.

Timeframe	Refund Eligibility	Access
During 7-day free access	No charge — cancel anytime for free	Full Pro access until free period ends
Within 14 days of annual charge	Pro-rated refund available	Immediate revert to free tier upon refund
After 14 days of annual charge	No refund	Access until end of annual period

If your 7-day free access ended and you were automatically subscribed to the annual plan:

• Forgot to Cancel: If you forgot to cancel before the 7-day free period ended and were charged for the annual plan, contact us within 7 days of the first charge. If you have not used any Pro features after the free period ended, we will issue a full refund.
• Reminder Notification: We send a reminder email before your free access period expires to give you time to decide. Check your spam folder if you did not receive it.
• No Double Charging: If you were charged during what should have been the free access period, we will immediately refund the charge.
• Cancellation During Free Period: If you cancel during the 7-day free access period, no charge is made and no refund is necessary. You retain access to Pro features until the free period ends.

To request a refund, follow these steps:

1. Email Us: Send your refund request to [email protected] with the subject line "Refund Request."
2. Include Details: Provide your account email address, the date of the charge, and the reason for your request.
3. Processing Time: We will review your request and respond within 2 business days.
4. Refund Delivery: Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

You can also initiate a refund request from your Account Settings → Billing History by clicking the "Request Refund" link next to the relevant charge.

We may issue refunds outside of the standard policy in the following circumstances:

• Service Defects: If a critical bug or defect prevented you from using core features of your paid plan, and we were unable to resolve the issue in a reasonable timeframe.
• Unauthorized Charges: If your account or payment method was used without your authorization, we will issue a full refund and assist you in securing your account.
• Regulatory Requirements: Where applicable consumer protection laws (such as the EU Consumer Rights Directive) grant you additional refund rights, those rights apply in addition to this policy.

All exception requests are reviewed on a case-by-case basis. We strive to be fair and reasonable in every situation.

Before filing a chargeback or payment dispute with your bank or credit card company, we strongly encourage you to contact us first at [email protected]. We can often resolve issues faster than the dispute process.

• Chargeback Fees: Filing a chargeback may result in additional fees from your payment provider. We aim to resolve all refund requests directly to avoid this.
• Account Suspension: Accounts associated with fraudulent chargebacks may be suspended pending investigation.
• Cooperation: We will cooperate fully with legitimate payment disputes and provide all relevant transaction documentation.

Refunds are subject to the following considerations regarding currency and taxes:

• Original Currency: Refunds are issued in the same currency as the original charge.
• Exchange Rate Fluctuations: If the exchange rate has changed since your original purchase, the refunded amount in your local currency may differ from the amount you originally paid. CreateCV.io is not responsible for exchange rate differences.
• Taxes: Applicable taxes (VAT, sales tax, GST) that were included in the original charge will be refunded proportionally.

If you are on an enterprise or team plan, refund terms may differ based on your specific contract or agreement. Please refer to your service agreement or contact your account manager for details.

For general enterprise billing inquiries, email [email protected].

We may update this Refund Policy from time to time. When we make changes:

• We will update the "Last Updated" date at the top of this page.
• For material changes that reduce your refund rights, we will notify existing subscribers by email at least 30 days in advance.
• Changes will not apply retroactively to charges made before the effective date of the updated policy.

If you have any questions about this Refund Policy or need assistance with a refund, contact us:

• Email: [email protected]
• Subject Line: "Refund Request" or "Billing Question"
• Response Time: We aim to respond to all refund inquiries within 2 business days.

For more details about our subscription terms, please see our Terms of Service.